Blog – Under the Hood

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May 15, 2017 Let Us Know How We’re Doing With Our New Customer Survey App

We’re pleased to let our customers know that we’ve combined our commitment to innovative technology in the shop with our commitment to customer service. Now you can tell us what you think about our collision repair shop in Bonnyville & Cold Lake through the new survey on our website.

Customer Service Is Key

At JD Collision, when we say “our shop is your shop,” we mean it. We’re a family-owned collision repair shop that’s been serving Cold Lake and Bonnyville for more than 40 years and we know that it’s our relationship with our customers that has built our reputation. We don’t take that for granted.

We understand when you bring your vehicle in for repair that you just want your life to get back to normal — especially if you need auto body repair due to a collision. Our highly trained team gets you back on the road safely and quickly, using innovative collision repair technology and equipment.

When you’re dealing with insurance companies, we help you through the claims process. We’ve also introduced flexible payment plans that provide affordable options for car repair so that an unexpected auto repair disrupts your life as little as possible. We’re bilingual, too, offering services in English and French.


We Need Your Feedback

But we can’t rest on our reputation; we need to make sure our customers continue to be satisfied with our services when they visit our auto body repair shop. That’s why we’ve provided a survey on our website that lets customers tell us how we’re doing. It’s simple, but effective — just two questions and space for comment.

You can find it here, or on one of our tablets at the auto shop.


 How Are We Doing So Far?

As you can see from the responses we’ve got already, our community still loves the service they get at JD Collision. People like our attention to detail, the quality of work, the quick response and the fact that our team reduces the stress of dealing with auto body repair.

JD Collision is committed to earning those positive responses. Call us when you need our services and let us know how we’re doing by filling out our survey.