FAQS At JD Collision we’ve got your back. If you need help with anything, contact us and we’ll be happy to offer you pro advice to help you through the process and get you safely back on the road as quickly as possible. I’VE JUST BEEN IN AN ACCIDENT, WHAT SHOULD I DO? Expand 1. Stop. Stay calm and stay at the scene of the accident. 2. Call 911 if anyone is injured or if you suspect the other driver is under the influence. 3. If no one is injured and it is safe to do so, move your vehicle to the side of the road and make sure it is turned off. If your car is not driveable make sure the hazard lights are turned on and uninjured passengers are out of the vehicle and in a safe place. 4. Report to the police ifa. There are any injuries. b. If the other driver does not have documents (insurance, registration, license). c. Either vehicle is not driveable. d. If total damage to the vehicles appears to be more than $2,000 or there is any damage to private or public property. 5. Exchange contact and insurance information. Click here to view the Government of Alberta form for recommended information to collect. NEVER admit that you were at fault or make blanket statements—leave this up to the insurance companies and don’t let your emotions get the best of you. Contact with the other driver ends here, and any other contact with the other driver should be made by your insurance company. 6. If it’s safe, take some pictures of the accident scene. This will be helpful when dealing with your insurance claim. 7. If necessary, file a police report and get your damage sticker. 8. Call your insurance company and file a claim within 24 hours if possible. 9. Call JD Collision to request an estimate or to get more helpful advice. <p class="pbox"><span class="b-black">Remember, you ALWAYS have the right to choose where you want to have your vehicle repaired.</span> Ultimately, the reason you have insurance is so that you can get your vehicle back to a safe condition after an accident and the responsibility for a satisfactory repair jobs rests with you, not your insurance company</p> Click here to view the Government of Alberta informational web page. WHAT IS A DRP? Expand ‘DRP’ stands for Direct Repair Program. These are agreements made between a body shop and an insurance company that recognizes that the body shop provides a high standard of service, so the insurance company will refer clients to them. JD Collision is part of the Collision Solutions Network, a national network of over 320 auto body repair companies. Many large insurance companies refer their clients to CSN-member repair shops because they know that these companies have been certified as having quality repairs, world-class customer experience, and ethical business practices. Two important things to remember: you don’t have to have insurance with a company that works with CSN to have your repairs done at JD Collision and it’s your right as a consumer to have repairs carried out by the company of your choosing- your insurance company can only recommend auto body shops. At JD Collision We Cut Stress—Not Corners WHEN CAN I GET IN? Expand WHEN CAN I GET IN? We’re committed to providing you service as promptly as possible. You do not need an appointment to get an estimate, so feel free to come in anytime during our hours of operation. If your vehicle isn’t driveable give us a call, and one of our pros will help to hammer out all the details, and we may even be able to send out an estimator. HOW LONG WILL THE REPAIR TAKE? Expand Each vehicle make, model and year is made differently, and each accident requires a custom array of parts so that it is repaired safely. We have great relationships with our local dealers, and we will always work to get your parts in, and your vehicle repaired as quickly as possible. However, some vehicles need parts that require overseas shipping, and this can sometimes lead to delays. If this is the case, we will ensure prompt communication with you so that you are always aware of what is happening with your vehicle. SHOULD I CONTACT MY INSURANCE COMPANY BEFORE GETTING AN ESTIMATE? Expand Absolutely. We recommend contacting your insurance company within 24 hours of getting into an accident, and this is an important part of the vehicle repair process. If you need any advice in dealing with insurance, feel free to contact one of our experts today. THE OTHER DRIVER HAS OFFERED TO PAY FOR THE DAMAGE. IS THIS OK? Expand If the person offers to pay for damages out of pocket, there is nothing wrong with that, but we still recommend contacting your insurance company about this arrangement. It is also important to note that estimates can change once the vehicle is more thoroughly inspected and the person paying should be made aware of this. DO YOU PROVIDE COURTESY VEHICLES? Expand At this time we are not able to provide courtesy vehicles, but we are happy to connect you with our trusted vendors to find a rental vehicle. If you have loss of use coverage through your insurance policy, this cost will be covered directly by your insurance company. MY INSURANCE COMPANY STATED THEY ONLY GUARANTEE REPAIRS FROM A CERTAIN SHOP. HOW DOES THIS WORK? Expand Your insurance company can recommend a shop of their choosing, however, according to the Alberta Government an insurance company’s guarantee is often the guarantee provided by each particular shop. Guarantees are a contractual matter between you and the body shop which has completed repairs on your vehicle. At JD Collision we offer a lifetime warranty on all our work for as long as you own your vehicle.